At Fleet Direct Sales Ltd, we are dedicated to delivering exceptional service to our customers. If for any reason you are not satisfied with the service you have received, we are committed to resolving the issue promptly and fairly.
To file a complaint, please reach out to any member of our team by phone, email, or mail. Our address is Fleet Direct Sales Ltd, Oxford House, Oxford Street, Newbury, West Berkshire, RG14 1JB. You can also email us at info@fleetdirectsales.co.uk. If we are unable to resolve your complaint within 3 working days, we will acknowledge it within 5 days and assign a dedicated team member to handle your case.
Our goal is to provide you with a final response within 8 weeks, in accordance with regulatory guidelines. We will keep you updated on our progress if we are unable to meet this timeline.